Terms and Conditions
TERMS AND CONDITIONS
sugarpop.com website ("Website") is Internet-based content and e -commerce portal headquartered at Vellvette Lifestyle Pvt. Ltd.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. SUGAR POP at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of SUGAR POP, you agree to be bound by the Terms & Conditions.
USER ACCOUNT, PASSWORD, AND SECURITY
You will receive a username and password for your account upon completing the Website's registration process, or alternatively, you can choose to browse through an existing Gmail or Facebook account by providing necessary permissions. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to
(a) immediately notify SUGAR POP of any unauthorized use of your password or account or any other breach of security, and
(b) ensure that you exit from your account at the end of each session. SUGAR POP cannot and will not be liable for any loss or damage arising from your failure to comply with the above-mentioned guidelines or maintain the security of your account.
By using a website, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:
i. belongs to another person;
ii. infringes upon another person’s copyright, trademark, patent or other propriety rights;
iii. is harmful to minors, harassing, blasphemous defamatory, obscene, invasive of another’s privacy; or
iv. impersonate another person.
By registering to our website, you agree to receive marketing and promotional communication from SUGAR POP via SMS, WhatsApp, Email, and any other form of notification(s).
Limited instances where we may share your personal information include:
When we have your consent. This includes sharing information with Facebook when you’ve chosen to link it to your SUGAR POP account or publish your activity on SUGAR POP to your wall.
If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or SUGAR POP; or to detect, prevent, or otherwise address fraud, security or technical issues.
We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.
We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may tell a business using SUGAR POP how many people viewed any product or category of products or even the most popular sold brand from our website, most searched color, etc.
PRODUCT USE & SERVICES
The products and services available on the web platform, and the samples, if any, that platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons. It is advised that consumers with allergies should always read a product's ingredient statement before use.
PRICING AND OFFER INFORMATION
SUGAR POP strives to provide accurate product and pricing information, however, errors may occur. Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of the company. Products offered as GWP (Gift with Purchase) are subjected to the availability of exact variant
The company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice
Mode of payment - Payments for the products available on the Site may be made in the following ways:
- UPI, Credit Cards, Debit Cards, Net Banking, and Wallets.
- Cash On Delivery option is available for limited areas only.
Confirmed orders will be shipped within 1-2 working days. Once shipped, they'll be delivered to you within 2-5 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability, and courier partner’s delivery time & location. Free Shipping on all Prepaid and Cash On Delivery orders.
CANCELLATION OF UNUSUAL ORDERS
- There may be certain orders that SUGAR POP cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required to ship your order.
REFUNDS FOR CANCELATION OF UNUSUAL ORDERS
- Refunds are processed in a maximum of 15 days from the date on which sugarpop.com cancels the order.
- In case of prepaid orders through Credit Card, Debit Card, or Net Banking, the amount will be transferred back to the account from which it was paid.
- In the case of a Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order or an NEFT transfer will be attempted.